Privacy Policy

1. Controller Information

The data controller responsible for your personal data is Zolnixe, located at Prilaz Većeslava Holjevca 2a, 47000 Karlovac, Croatia. You can contact us regarding data protection matters at info@zolnixe.com or by phone at +385 47 495 000.

2. What Data We Collect

We collect personal data that you provide directly to us when you use our website or contact us. This includes:

• Contact information you submit through our contact form, including your name, email address, phone number, and the content of your message
• Technical data collected automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit
• Cookie data as described in our Cookie Policy

We do not collect sensitive personal data, financial information, or data from children under 16 years of age.

3. Legal Basis for Processing

We process your personal data on the following legal bases under the General Data Protection Regulation (GDPR):

• Consent — for optional cookies and marketing communications, where you have given explicit consent
• Legitimate interests — for processing enquiries submitted through our contact form and for basic website analytics that help us maintain and improve the site
• Legal obligation — where we are required to process data to comply with applicable Croatian or EU law

4. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to enquiries you submit through our contact form
• To communicate with you about our services if you have requested information
• To maintain and improve the functionality and user experience of our website
• To comply with our legal and regulatory obligations
• To protect the security and integrity of our website and systems

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Service providers who assist us in operating our website and business, including hosting providers and email service providers, who are bound by data processing agreements
• Competent authorities where required by law or in response to a valid legal request

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months from the date of submission. Technical log data is retained for a maximum of 12 months. After these periods, data is securely deleted or anonymised.

7. Your Rights

Under the GDPR and applicable Croatian data protection law, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data where there is no longer a lawful basis for processing
• Right to restriction — to request that we limit how we process your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at info@zolnixe.com. We will respond within 30 days. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) at www.azop.hr.

8. International Transfers

Where we transfer personal data outside the European Economic Area, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include encrypted data transmission, access controls, and regular security reviews.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact

For any questions or concerns about this Privacy Policy or our data processing practices, please contact us at info@zolnixe.com or write to us at Zolnixe, Prilaz Većeslava Holjevca 2a, 47000 Karlovac, Croatia.